Return & Refund Policy

At Ocean Student Projects, we take utmost care in testing, inspecting, packing, and dispatching all electronic components, development boards, sensors, modules, robotics products, and DIY project kits ordered through our platform.

1No Change-of-Mind Returns

We do not accept returns, replacements, or refunds for any of the following circumstances:

• Change of mind after placing or receiving an order
• Ordering the wrong component or incorrect model/variant/size
• Ordering excess or wrong quantities
• Compatibility issues with the customer's project, circuit, software, or operating system
• Customer's inability to operate, code, solder, or configure the product
• Products purchased for academic or commercial projects that are subsequently cancelled
• Minor cosmetic variations in silkscreen, PCB color, or component markings that do not affect functionality
• Damage occurring after delivery due to improper handling, reverse polarity, short circuits, or incorrect supply voltage

2Electronic Components & Modules

Electronic components and development modules are delicate hardware. We cannot accept returns simply because a user is unable to establish communication, configure drivers, program firmware, or integrate the board with their custom circuit.

This policy applies to all hardware categories including:

3Physically Damaged Products on Arrival

If an item is received physically broken or damaged during transit, please notify our customer support team within 48 hours of delivery with clear evidence:

• Photographs of the outer cardboard box and courier shipping label
• Unboxing video showing the sealed package being opened
• High-resolution close-up photos highlighting the physical damage

Our technical team will review the claim promptly. Upon approval, we will arrange a free replacement, store credit, or refund.

4Wrong Product Received

If you receive a product that is materially different from what was ordered (e.g. incorrect component model or sensor type), contact us within 48 hours with:

• Your Order ID and registered phone number
• Clear photo of the incorrect item received along with the package label

We will promptly dispatch the correct replacement at zero additional shipping cost or issue an immediate refund if out of stock.

5Defective Products & Warranty Exclusions

Certain products may be covered by manufacturer or seller warranties where explicitly indicated on the product page. Warranty claims do NOT cover failures resulting from:

• Incorrect wiring or reverse polarity connection
• Excessive voltage, current surges, or short circuits
• Liquid ingress, moisture exposure, or chemical corrosion
• Improper soldering, burnt pads, or trace cuts
• Unauthorized modifications, component removal, or firmware bricking
• Normal wear and tear or improper storage

6Refund Process

Where a refund is approved by Ocean Student Projects, it will be initiated back to your original payment method (UPI, Debit/Credit Card, Net Banking) within 3–7 working days, subject to bank processing cycles.

7Order Cancellation

You may request order cancellation prior to the order being packed or dispatched from our hub. Once a consignment has been handed over to the courier partner, cancellation is no longer possible.

8Products Sold as Kits & Combos

For DIY kits, robotics combos, and starter kits, please inspect the box contents upon arrival against the included packing checklist. If any component is missing, report it within 48 hours with photographs of all contents received so we can dispatch the missing item immediately.

9Support & Resolution Process

Ocean Student Projects reserves the right to inspect and verify reported issues before authorizing any return, replacement, or refund.

To raise a replacement or refund query, please contact our support team via email or WhatsApp with your Order ID: